As our shop is currently closed due to the COVID-19 situation, we are currently offering store pick up as well as local delivery in the Mission and Matsqui BC area. 

PRESSLAND GENERAL STORE PICK UP

HOW TO ORDER: Select the Pick Up option during checkout. If you encounter issues with our website at this stage, please refer to the FAQ below for alternative methods.

WHEN: Tuesdays, Thursdays and Saturdays from 11:00 AM to 3:00 PM.

No need to make an appointment! Orders placed before these times will be ready on the next pickup day. If there are any delays we'll let you know as soon as possible.

WHERE: Pressland General, 33120 1st Avenue, Mission BC

HOW TO PICK UP: When you arrive at the store, call (604) 820-2006. We'll meet you outside on the sidewalk. Please do not wait in our alcove, so we can maintain safe social distance. If we don't answer the store phone when you call, please try again in another minute or two, as we may just be on the line with another customer.

NOTE: at times, especially with our Locomotive Clothing items where some things are printed to order, an order may not be ready immediately after it's placed. If this happens with pick up orders, we'll let you know ASAP and will deliver the items as soon as they're ready.

DELIVERY

Free local delivery in the Mission and Matsqui BC area is available for orders over $50.00, and to customers who are quarantined/home bound/front-line workers. To place an order for local delivery, select the Pick Up option during checkout and request delivery in the Special Instructions box in the cart page, or via email to shop@presslandgeneral.ca. 

Delivery information **important - please read**

We are currently offering delivering 1 time per week. Please wait for your delivery email for a timeframe. We kindly request email communication rather than via phone or social media, to ensure the most consistent and accurate information. We are keeping these deliveries quick and zero contact. Orders will be left in as safe as possible locations, such as mailboxes or behind objects. Please let us know if you have specific delivery instructions via the "Special Instructions" field in your cart, or by emailing shop@presslandgeneral.ca.

To ensure the our delivery email doesn't get caught in spam or promotions folders, please add shop@presslandgeneral.ca to your contact list. 

NOTE: while placing your order, please be sure to create a customer account including:

1. A cell phone number we can text regarding delivery
2. An accurate delivery address

FREQUENTLY ASKED QUESTIONS

I WANT MY ORDER TODAY AND IT'S CURRENTLY A LOCAL PICKUP TIME, IS IT POSSIBLE THAT YOU CAN HAVE IT READY FOR ME? Absolutely! Please call the store at (604) 820-2006 during our pickup hours, and we will confirm if we can get your order ready same day.

I'M TRYING TO SELECT LOCAL PICKUP AND IT'S NOT WORKING. WHAT'S UP? So sorry! Our website has been buggy at times when selecting the local pickup option. If the methods above don't seem to be working, please use promo code LOVEMISSIONBC to activate the free shipping (this will let us know that you are planning local pickup / need local delivery). Please do not use this code if your order needs to be shipped.

THE PROMO CODE FOR PICKUP OPTION DOESN'T SEEM TO BE WORKING EITHER and/or I HAVE ANOTHER PROMO CODE AND YOUR SYSTEM WILL ONLY ACCEPT ONE AT A TIME. WHAT ARE MY OPTIONS? If the Local Pickup button at checkout isn't working, and/or you have another promo code you'd rather use (our system only allows for one at at time. This is common but also can be a pain), please don't hesitate to email us at shop@presslandgeneral.ca with a list of your items, and we'll set up a custom order.

MY ORDER WENT THOUGH AND I WAS CHARGED FOR SHIPPING BUT I'M A LOCAL PICKUP. CAN I GET A SHIPPING REFUND? Absolutely! If your order has gone through and you were charged erroneously for shipping, please let us know via email and we'll promptly refund your shipping fees.

WHERE IS MY ORDER CONFIRMATION OR PICKUP INFORMATION? It is very likely that your order confirmation and pickup/delivery notices went straight to your spam folder. If you haven't heard from us after your order, they are probably in there! To ensure that you get your important order information, please add shop@presslandgeneral.ca to your contacts list.  

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