RETURNS & EXCHANGES
At this time we do not offer refunds for online orders. If you order an item that ends up not working for you, we are happy to exchange for another item or for store credit toward a future purchase.
We are happy to exchange unwashed and unworn purchases in their original store condition within 30 days of product delivery. To be eligible for exchange, items must be shipped back to us in the same unwashed, unworn, and unused condition in which they were received, including all tags and stickers.
NOTE: these items types are considered final sale and are not eligible for exchange: face masks, socks, undergarments, personal care and grooming products such as skincare, haircare, and natural deodorant, and edible products. This list is not inclusive so please contact us with any questions regarding exchanges on specific products. items marked "final sale" in the listing notes are also not eligible for exchange.
SHIPPING AN EXCHANGE
Shipping items to us for the purposes of exchange is the responsibility of the buyer. We strongly recommend that you purchase insurance for exchange shipments, as Pressland General is not responsible for the safe delivery of these items back to our shop.
After exchange items are delivered to Pressland General, we will inspect the products to confirm their excellent condition. If the customer has elected to exchange directly for another size, colour, or similar item, we will happily pay for shipping the new item to the customer and will dispatch within 2 business days. if no item is selected for exchange, we will issue a store credit for the amount of the original order, to be applied toward a future purchase.
HOW TO EXCHANGE
To exchange your purchase, please ensure that all items are unwashed, unused, and unworn, with all original tags and packaging still intact. Then please contact us at firstname.lastname@example.org, forwarding your original receipt for reference. After your exchange is approved, package your item and ship to the addresses below.
For customers in Canada:
33120 1st Ave
For customers in the USA:
603 Cherry Street
Sumas, WA 98295
DAMAGED OR DEFECTIVE MERCHANDISE
We stand behind the quality of the products we carry. If you item has somehow missed our inspection process and we've accidently shipped a damaged or defective item, we sincerely apologize for this rare oversight. In this case, or if you believe your item has been damaged in shipping, please contact us at email@example.com. We want to make things right.
Other questions? Send us an email to firstname.lastname@example.org. We are happy to help.