SHIPPING, LOCAL PICKUP & DELIVERY
SHIPPING FEES AND METHODS
The shipping estimates below do not include order processing times. Most orders are processed and are shipped within 2 business days. Some exceptions do apply. Click here for order processing details, including for Pre Order items.
FLAT RATE NORTH AMERICAN SHIPPING
Shipping is charged at a flat rate of $12 for North American orders under $100 (calculated after promo codes and taxes are applied).
Canada and USA orders over $100 are eligible for free, standard shipping. This is automatically calculated in the cart, after discounts and taxes are applied. No promo codes are needed to be eligible for free shipping.
NOTE: if your desired purchase is very small and flat, and you are prepared to take the small risk of having an item shipped to you uninsured and without tracking (Canadian customers only), please contact us and we can arrange for $2-$4 shipping within Canada. Applicable items include, but are not limited to: buttons, cards, art prints, stickers, children's apparel, and adult t-shirts and tank tops.
Canadian orders are shipped via Canada Post and standard arrival times are 2-5 business days after leaving our workshop. If you are rural or on the East Coast, please allow for extra days for the order to arrive.
USA orders are shipped via Canada Post / USPS. Please note that while our standard for US shipping is normally less than 10 days, we strongly suggest ordering early if on a deadline, as recent shipping delays with USPS have extended this estimate.
Orders outside of Canada/USA are shipped via Canada Post and delivery times vary greatly depending on the order and customer location. Please contact us for specifics if you are on a deadline.
NOTE: ALL SHIPPING TIMES ARE ESTIMATES ONLY
There are no guarantees for shipping times, so please plan ahead and we thank you for your kind patience and understanding as many of these factors are out of our hands. Refunds will not be offered for items with shipping delays, in all but the most exceptional circumstances.
DUTY & VAT
Purchases originating outside of North America may incur a duty or VAT charge upon delivery. Pressland General has no influence upon these charges and does not assume responsibility for them.
NOTE: PLEASE ENSURE YOUR SHIPPING ADDRESS IS CORRECT
Please ensure shipping addresses are complete and correct. Pressland General is not responsible for additional shipping fees that are incurred due to customer address or information autofill errors. If you note an error after purchase, please email email@example.com ASAP. If the order has not yet shipped, we will make the changes necessary. Once orders have been dispatched, we are unable to recall packages and changes cannot be made.
LOCAL PICKUP AND DELIVERY
LOCAL IN-STORE PICKUP
Orders marked for in-store pickup at Pressland General are usually ready for pickup the same or next business day. Customers will be notified of order readiness via email, but are welcome to call the store phone during business hours at 604-820-2006, or email firstname.lastname@example.org, to check on order status.
Please note that some Locomotive Clothing & Supply items are screen printed to order and have a 2-3 business day turnaround, impacting the timing of the order as a whole. Please contact Pressland General with any timing inquiries.
PICKUP ADDRESS & HOURS
33120 1st Ave
Hours: Tuesday to Saturday, 10:00 AM - 4:00 PM
** NOTE: If you absolutely cannot pick-up outside of these hours, please contact us - we are happy to try to make alternative arrangements.
** NOTE: Contactless pickup is available for customers who are not comfortable entering into the store and prefer to meet us outside. Please phone 604-820-2006 when you arrive at the store, and we will bring your package out to you. Thank you for your kind patience, if we are assisting other customers and cannot answer immediately, please try again in a minute. We will not be asking staff to walk down the street to your vehicle, so please ensure you are parked or standing in front of the store when you call.
If you are a Mission BC local and cannot physically come to Pressland General for pickup, are a front-line worker, have a chronic medical condition, or otherwise feel unsafe or unsure about the risks associated with shopping in a public store at this time, we support you and will do our best to delivery your order in a timely manner.
For orders over $50, please request delivery on the Note to Seller during checkout, and email email@example.com to follow up if you have questions about delivery timing.
For orders under $50, please email to request free local delivery prior to making your order, and include details of your order items and delivery address. Please note that delivery requests on orders under $50 are accepted in a case-by-case basis. We are always willing but depending on your location may need up to one to two weeks to deliver to you. We appreciate our customer's kind understanding of the added toll the COVID-19 epidemic has added to our workload as a small family run business, and encourage our delivery customers to plan ahead for their needs and make larger, infrequent orders if possible (but if you cannot do so financially and have a need for a certain product please do not hesitate to reach out to us - we will do our best!).
NOTE: while placing your order for delivery, please be sure to create a customer account including:
1. A cell phone number we can text regarding delivery
2. An accurate delivery address
NOTE: if you live rurally and are more than a 15 minute drive outside downtown Mission, we will assess your order and location and may suggest a mid-way meeting spot if possible. We kindly request that you consider our own time considerations when placing delivery orders. We reserve the right to deny any local deliveries that are deemed to be unsafe, have unclear directions, or will negatively impact our business because of the time needed for delivery location.
Other questions? Send us an email to firstname.lastname@example.org. We are happy to help.