ORDER SHIPPING & PAYMENT
Orders ship out same or next business day! Check your promotions or spam folders if you're waiting for an order confirmation or shipping info and have not received them yet.
Locals: when you're checking out, click Local Pickup when you get to the Delivery Options. It's free, and orders are packed within 1-2 hours on every business day. We'll send an email as soon as the order is ready for pickup.
33120 1st Avenue
Monday to Saturday, 10:00-5:00
Canadian and US orders over $120 are eligible for free, standard shipping. This is automatically calculated in the cart, after discounts and taxes are applied. No promo codes are needed to be eligible for free shipping.
Canadian orders are shipped via Canada Post and standard arrival times are 2-5 business days after leaving our workshop. If you are rural or on the East Coast, please allow for extra days for the order to arrive.
USA orders are shipped via Canada Post / USPS.
Orders outside of Canada/USA are shipped via Canada Post and delivery times vary greatly depending on the order and customer location. Please contact us for specifics if you are on a deadline.
DUTY & VAT: Purchases originating outside of North America may incur a duty or VAT charge upon delivery. Pressland General has no influence upon these charges and does not assume responsibility for them.
Please ensure shipping addresses are complete and correct. Pressland General is not responsible for additional shipping fees that are incurred due to customer address or information autofill errors. If you note an error after purchase, please email firstname.lastname@example.org ASAP. If the order has not yet shipped, we will make the changes necessary. Once orders have been dispatched, we are unable to recall packages and changes cannot be made.
All shipping times are estimates only. Please plan ahead, as compensation will not be offered for items with shipping delays outside of our control.
During special events and promos, please allow for 3-4 extra days for us to process your order.
Other questions? Email to email@example.com, we are happy to help.
Accepted forms of credit card payment are Visa, Mastercard, and American Express. We use both the Shopify payments system as well as Paypal, and Canadian customers also have the option to pay via Interac e-transfer.
TO PAY VIA E-TRANSFER
Please note the total owing after discounts, shipping fees, and taxes are applied, then send an Interac transfer in that amount to firstname.lastname@example.org. Please state your order number in the Note or Memo field. No password is needed.
Orders marked for payment via e-transfer will be held for up to six hours to allow processing of payment and will be canceled if e-transfers are not received within the six-hour window.
Our system supports the use of one promo code per cart. If you have more than one promo code to apply, we suggest trying both and choosing the code with the greater discount.
NOTE: Promo codes and free shipping offers may be disabled during certain sales or promotions, such as store-wide or warehouse sales.
GIFT CERTIFICATES & STORE CREDIT
Gift certificate codes and store credits work interchangeably. To apply your credit at checkout, simply enter your code into the "Gift card or discount code" field. Multiple gift card codes can be applied to a cart during checkout, in addition to a single promo code for sale events.
If only a portion of a gift card or store credit is used, the remaining credit will stay on the account for use with a future purchase. The same code will apply as long as there is credit remaining.
Gift Certificates and store credits may also be redeemed in-person at Pressland General, 33120 1st Avenue, in Mission BC.
'SUPPORT LOCAL BC' GIFT CERTIFICATES
If you've purchased a Support Local BC Gift Certificate for Pressland General - thank you! In order to smoothly work them into our system, we are converting all Support Local BC credits into Pressland General Gift Codes.
After your online purchase of the certificate at Support Local BC, we will email you within 2 working days with your new Pressland GC code. The new code will be the same value and will entirely replace the Support Local code. It can also be redeemed in-person at Pressland General.
If you have not received your new code via email in the time frame allotted, please check your spam folder, and mark us as a contact in order to prevent future communication delays. If the spam folder doesn't contain the expected email, please message email@example.com, forwarding your Support Local confirmation receipt for reference.
Other questions? Please email firstname.lastname@example.org.